Returns, Exchanges and Refunds
You can return or exchange unused items within 7 days of delivery. Perfumes can’t be returned.
Return window
You can return or exchange an item within 7 days of delivery.
What you can return
Watches and other items can be returned for any reason, as long as they are:
- unused and undamaged;
- in their original packaging, with all tags, the warranty card, manuals and accessories.
What you can’t return
Perfumes can’t be returned or exchanged, unless they arrive damaged or leaking, or you received the wrong item.
How to return
- Within 7 days of delivery, email info@kewase.com or call +91 96649 01067 with your order number and the reason for the return.
- We confirm the return and book a courier pickup from your address. For a change-of-mind return, we tell you the pickup charge before we book it.
- Pack the item securely in its original box and hand it to the courier.
Pickup charges
- Changed your mind: the pickup charge is deducted from your refund. We tell you the amount before booking.
- Defective, damaged or wrong item: the pickup is free.
- There’s no restocking fee and no other deduction.
Refunds
Once we’ve received and checked the item, we refund you within 7–10 business days, to your original payment method.
- Changed your mind: you get the item price, minus the pickup charge. The original delivery charge isn’t refunded.
- Defective, damaged or wrong item: you get a full refund, including the delivery charge.
Exchanges
Exchanges follow the same 7-day window and conditions (perfumes excluded). If the new item costs more, you pay the difference; if it costs less, we refund the difference.
Warranty
Watches carry the manufacturer’s warranty. Warranty repairs are handled by the brand’s authorised service centres, and we’ll help you raise a claim.
Contact
Kewase (Keshariyaji Watch Selection)
Shop 2, Kanakkala Apartment 1, 100 Feet Anand Nagar Road, opp. Seema Hall, Satellite, Ahmedabad, Gujarat 380051
Phone: +91 96649 01067 · Email: info@kewase.com